Privacy Policy

Silcock and Partners and our associated companies takes the confidentiality and protection of your data very seriously. We respect and value your privacy, this privacy notice explains the types of personal data we hold and how we use that data in a way which is consistent with our obligations and your rights under the law.

1. Information about us.

Silcock and Partners, Gamston Wood Farm, Upton, Retford, Nottinghamshire, DN22 ORB.

Office: 01777 717 559

Email: info@silcockandpartners.co.uk

Web: silcockandpartners.co.uk

2. What is personal data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

3. What information we hold about you and ways in which we collect it.

The personal information we collect is dependant on your relationship with us and may include, but is not limited to;

  • Your name.

  • Address.

  • Telephone number.

  • Email address.

  • Marital status

  • Bank account details.

  • Photographic identification.

  • Employee data.

  • Business information.

  • Financial information.

  • IP address.

  • Which pages you visited on the website and how you accessed them.

  • Data from interactions with us, such as emails, telephone calls and meetings.

4. How we use your data.

Collection of your personal data helps us to fulfil our contractual obligations to you and provide services which have been requested. Under the GDPR we must always have a lawful basis for using and storing any personal data. Reasons we may use your personal information are (but not limited to):

  • Verify your identity

  • Process financial transactions

  • Provide you with a tailored service.

  • To respond to you by way of telephone, letter or email.

It may be necessary for us to share this information with third parties in order to provide a contracted service to you and to meet our legal obligations. These organisations may include, but are not limited to, HMRC, the Rural Payments Agency and other governmental organisations, law enforcement agencies, professional organisations such as solicitors and accountants, and to suppliers sub-contracted by Silcock and Partners to carry out work on your behalf. We will not pass your information on to third parties without your consent.

5. How we store your data

To ensure your data stays safe whilst in our possession, we comply with all relevant legislative and regulatory requirements and have suitable security systems in place. We keep ourselves and any staff up to date on GDPR with regular training and ensure our duty of client confidentiality is adhered to.

We will not keep your data for any longer than necessary, in line with statutory and professional rules of retention.

  • Clients – The data will be retained whilst you remain a client of Silcock and Partners in line with our Data Retention Policy, and for a minimum period of 7 years after closure of a project or job in order to comply with current regulations imposed on us by HMRC and our governing body, the Royal Institution of Chartered Surveyors;

  • Suppliers/business partners – The data will be retained whilst you remain a supplier/business partner of Silcock and Partners in line with our Data Protection Policy, and for a minimum period of 7 years after the closure of a project or job, in order to comply with current regulations imposed on us by HMRC and our governing body, the Royal Institution of Chartered Surveyors;

6. Your data protection rights.

  • Under the Data Protection laws, you have rights regarding your information which we will always endeavour to uphold.

  • the right to be informed about the collection and the use of their personal data

  • the right to access personal data and supplementary information

  • the right to have inaccurate personal data rectified, or completed if it is incomplete

  • the right to erasure (to be forgotten) in certain circumstances

  • the right to restrict processing in certain circumstances

  • the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services

  • the right to object to processing in certain circumstances

  • rights in relation to automated decision making and profiling

  • the right to withdraw consent at any time (where relevant)

  • the right to complain to the Information Commissioner

Should you need to make a request regarding your data please get in touch using one of the following methods:

E-mail: info@silcockandpartners.co.uk

Tel: 01777 717 559

Silcock and Partners, Gamston Wood Farm, Upton, Retford, Nottinghamshire, DN22 0RB.

7. Your right to complain.

You can also complain to the ICO if you are unhappy with the way in which we have used your data.

The ICO’s address:

Information commissioner’s office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

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